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Customer Experience - North America

About Us: 

POC is a Swedish manufacturer of helmets, eyewear, body armor, and apparel in snow sports and cycling with the mission to protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. At POC, we are dedicated to providing extraordinary customer service and creating memorable experiences for our customers. We are currently seeking a passionate and dedicated individual to join our team as a Customer Experience Specialist based in Park City, Utah.

 

The Role:

As a Customer Experience Specialist, you will be responsible for ensuring that every interaction with our customers is positive and leaves a lasting impression. You will serve as the main point of contact for all customer inquiries, feedback, and concerns, and will work closely with our sales and digital teams to enhance the overall customer experience.

 

Your responsibilities include, but are not limited to, providing service to POC’s eCommerce customers through the ability to answer product questions, assist in order inquiries, on-time delivery of all Ecom orders, approve returns and/or warranties while supporting customers as needed along with all other initiatives within the greater Customer Service Department and POC Team.

 

Tasks:

  • Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
  • Resolve customer complaints and issues with empathy and a sense of urgency.
  • Collaborate with the sales and marketing teams to develop strategies for improving the customer experience.
  • Monitor customer feedback and suggest ways to improve our products and services.
  • Keep detailed records of customer interactions and transactions.

 

DESIRED EXPERIENCE & SKILLS:

  • Bachelor's degree in business, marketing, or a related field.
  • 2+ years of experience in customer service or a related field.
  •  Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office and CRM software.

 

Postion Details: 

Employment status: Full-time position with benefits

Reports to: Customer Service Team Lead

Location: Park City, Utah

 

Are you the perfect fit?


If so, please submit your resume with a cover letter here.

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