FREE GROUND SHIPPING OVER $50

MX Launch Terms & Conditions

WELCOME

Welcome to our website introducing and describing our company and its innovative products. We trust that you find our information readily available and your questions easily answered. Below describes our Terms of Use, which applies to all of your transactions with POC and visits to pocsports.com. The terms and conditions may change from time to time as circumstances change. It is your responsibility to be familiar with the most recent terms and conditions, which will be indicated below.

Please note that we understand your concern that your personal data needs to be protected. We make your concern our priority. Accordingly, all of your personal data is treated in complete conformance with the current legal data protection requirements as described below under our Privacy Policy.

DISCLAIMER

We do not guarantee that all the items available at the na.pocsports.com web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly through the email associated with your POC Customer account. POC cannot warrant that the content of na.ocsports.com is at all times free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. POC may at any time change the content of the site. Though POC strives to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through Pocsports.com are performed and concerned for by outside organizations. In situations where POC act as an agent for such services, we cannot be held responsible for any errors resulting from their activities. POC cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. POC cannot guarantee a problem-free uninterrupted and secure access to the web site.

SHOPPING AT POCSPORTS.COM

Shopping directly at Pocsports.com is a convenient service for our customers. We’re open 24/7 for you to find your favorite items. The full line from every collection will be made available as soon as they arrive at POC. When you receive your package you can try your gear in the privacy of your own home and we have a 30-day return period if you need to send something back for a full refund. We operate during Mountain standard time (MST)- Monday to Thursday 8am - 5pm and Friday 8am – 3:30pm and not on US public holidays.

SIGN IN OR REGISTER

Registration is free and easy to complete. When registering on our website, we will save the information necessary to fulfill your orders. We will not sell or in any other way let anyone else use your information. Please read our Privacy Policy for more information about how we will use your personal information.

UNCOLLECTED ITEMS

Shipping costs will not be refunded for uncollected items

COPYRIGHT PERMISSION NOTICE

Copyright in the documents (including, without limitation, the trade marks of POC, logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to POC and it’s affiliates.

Among the POC trademarks are POC Lab, POC Mag, POCito, POC race, WO, POCski. POC may in the Terms and Conditions be referred to as ‘us’. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-comercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from POC Sweden AB. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact pages.

TRADE MARKS

Our trademarks include are POC Lab, POC Mag, POCito, POC race, WO, POCski. (amongst others) the POC name and logo. These trade marks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.

VIOLATION OF RULES

POC reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

FORCE MAJEURE

In case of Force Majeure, POC´s’ obligations are suspended. The contract between you and POC can in such cases be partially or fully terminated by yourself or by POC. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, UFO`s, natural disasters or similar events. POC will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

PAYMENT METHODS

All transactions on POCsports.com are processed using Adyen, a third party secure online payment gateway that encrypts your card details in a secure host environment. All customers paying by card are subject to validation checks. POC makes the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database.

Credit Card

We accept all major credit and debit cards: Visa, MasterCard, Discover & American Express. When placing an order the full amount is reserved on your account by POC. Payment is debited from your card at time of dispatch.

PAYPAL

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal- balance directly, and your payment details are never shared with the merchants.

APPLEPAY

ApplePay allows you to make easy, secure, and private transactions in stores, in apps, and on the web.

SHOPPAY

Shopify Customers are able to save their information to use across all Shopify retailers for a quick, secure checkout process online.

AFTERPAY

Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.

DELIVERY TERMS

ORDER PROCESS & CONFIRMATION

All orders are processed within two business days at POC's warehouse. POC’s warehouse is ran by Expeditors, a third-party company that ships all POC products. All orders will be shipped from 350 North John Glenn Road, Salt Lake City UT in North America. Shipping will take between 1 - 14 business days depending on where you are located. We operate Monday – Friday, excluding US holidays. A preliminary confirmation will be sent to you by email when your order is placed. Once your package is shipped, a final email confirmation will be sent with your tracking.

TAXES AND DUTIES

All orders are processed within two business days at POC's warehouse. POC’s warehouse is ran by Expeditors, a third-party company that ships all POC products. All orders will be shipped from 350 North John Glenn Road, Salt Lake City UT in North America. Shipping will take between 1 - 14 business days depending on where you are located. We operate Monday – Friday, excluding US holidays. A preliminary confirmation will be sent to you by email when your order is placed. Once your package is shipped, a final email confirmation will be sent with your tracking.

For orders shipped to Mexico, products sold do not include, federal, state or local sales, use, value added, special taxes, gross income or any similar transaction or excise taxes, fees, duties or other charges imposed or measured by the use or sale of products (collectively, "Taxes"). The Customer shall pay and reimburse POC if paid, any tax, except those based on POC income. If any government authority or agency requires POC to collect and pay any tax on behalf of the customer, POC may bill the customer for such amounts, including any interest or penalties charged thereon.

For orders to the European Union (EU) Norway, Switzerland and the United Kingdom, prices include VAT. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.

COLLECTING INTERNATIONAL ORDERS

POC North America delivers within USA, Canada, and Mexico. Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, please place one order for each address. You will be charged for shipping on each order.

Please note that the goods cannot be left to you without a signature and that the couriers usually operate between 08.00-17.00 (8am-5pm)MST business days.

North American orders are shipped with FedEx, and we offer expedited delivery within the US and Canada. We are not able to deliver to PO Boxes or APOs.

Shipping costs will be added to your order and displayed at checkout.

POC DELIVERS TO THE FOLLOWING COUNTRIES WITHIN EUROPE

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania Slovakia, Slovenia, Spain, Sweden, United Kingdom

UNCOLLECTED ITEMS

Shipping costs will not be refunded for uncollected items.

STANDARD DELIVERY TIMES

 

Destination (North America) Service Estimated Delivery Time
UT, NV, ID, WY FedEx Ground 1-3 working days
WA, OR, CA, AZ, NM, CO, MT, ND, SD, NE FedEx Ground 2-3 working days
KS, OK, TX, LA, MS, AR, MO, IA, IL, WI, ME, OH, KY, TN, IN, AL FedEx Ground 3-4 working days
FL, GA, SC, NC, VA, WV, PA, OH, NY, NH, VT, ME, DC, DE, RI, NJ, CT, MD, MA, HI FedEx Ground 4-5 working days
AK, HI FedEx Ground 7+ working days
Canada FedEx International Priority 2-3 working days

*please note that US and CAN orders placed before noon MST will ship same day, orders placed after noon MST will ship next day

 

SHIPPING COST

We offer free standard delivery for orders over the following total cart values:

United States 100 USD
Canada 100 CAD
Mexico 1950 MXN

 

For shipments under these values, for standard ground delivery, we charge:

 

United States 12 USD
Canada 25 CAD
Mexico 500 MXN

Returns

POC SPORTS ONLINE STORE RETURN PROCESS

To return an item you must contact us within 30 days from the date your package arrives. POC is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier and obtain and keep your tracking number until your refund has been processed. Returns must be in new condition and include all original tags product packaging. The Manufacturer’s packaging must be clear of writings or markings. Items bought at pocsports.com cannot be exchanged or refunded at our stores.

Please do not return an item without getting a Return Authorization (RA) number. POC cannot accept returned merchandise without an RA.

RETURN AUTHORIZATION (RA) -

All returns must be in the condition the product was received in, including original tags attached, and the original manufacturers packaging. Returns need to be created within 30 days from the date of purchase. We will not accept returned merchandise without an RA.

POC’s return portal is available on the site 24/7 to create a return (RA). When using the return portal, the "Drop Off Your Package” option will send instructions for your return, along with a return label. If "Use My Own Carrier" is selected, the customer will need to purchase a return label from the carrier of their choosing. POC is not responsible for any damage or loss of returned packages. We suggest that you insure the returned package if “Use My Own Carrier” is selected, along with holding onto the tracking information.

POC North America does not accept any returns on products that were purchased with pro deal codes. Please note that POC is currently unable to issue direct exchanges, however we are happy to take product back as a return that fits within our return policy and help facilitate your purchase of the correct product.

REFUNDS

Credit card refunds are credited back to the card used for the original purchase. Paypal refunds are credited back to the paypal account.

Apple Pay return purchases cand be made by providing the receipt. Your refund will go back to your payment card automatically. If you don't have the receipt or POC asks for more information, you can provide the payment card-specific Device Account Number.

If you purchased with AfterPay and have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with. If you are wishing to return and receive a full refund but have paid in full, please follow the return portal here: RETURN PORTAL

Refunds are issued as soon as POC has fully processed the return and received the returned goods.

RETURN SHIPPING METHODS -

All returns must be in the condition the product was received in, including original tags attached, and the original manufacturers packaging. Returns need to be created within 30 days from the date of purchase. We will not accept returned merchandise without an RA.

POC’s return portal is available on the site 24/7 to create a return (RA). When using the RETURN PORTAL, the "Drop Off Your Package” option will send instructions for your return, along with a return label. If "Use My Own Carrier" is selected, the customer will need to purchase a return label from the carrier of their choosing. POC is not responsible for any damage or loss of returned packages. We suggest that you insure the returned package if “Use My Own Carrier” is selected, along with holding onto the tracking information

POC North America does not accept any returns on Outlet products or products that were purchased with pro deal codes. Please note that POC is currently unable to issue direct exchanges, however we are happy to take product back as a return that fits within our return policy and help facilitate your purchase of the correct product.

In cases where POC has shipped an incorrect item, POC will provide a call tag. For United States, Canada and Mexico, please contact POC at [email protected]

Governing Law

These terms of use are construed in accordance with Swedish law and you agree that the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

Do you still have questions?

Please contact [email protected] if your questions have not been answered yet.