FREE GROUND SHIPPING ON ORDERS OVER $50

POSITION SUMMARY: 

 

Dealer Service Account Manager is a key position in providing top notch service to POC’s retail accounts, consumers and sales representatives. Responsibilities include managing a sales book consisting of the United States and Canada while building relationships with our accounts. Dealer Service Account Manager will work closely with the Dealer Service manager to ensure sales goals are met. In addition to maintaining relationships with accounts, this account manager must have a sense of team spirit to support the Dealer Service and organization in achieving tasks and goals. This person serves as an ambassador to the brand through the ability to confidently speak on POC’s mission, vision, the products we build along with an in-depth understanding of all product to guide end consumers into the correct product for their preferred sport.

 

This position is located in Park City, Utah.

 

RESPONSIBILITIES: 

 

  • Supports wholesale accounts through proactive outbound communication, order processing, product knowledge
  • Develops strong relationships with all accounts and end consumers providing best in class service
  • Management of west coast sales book
  • Consistent execution of perfect order processing, on time delivery and proactive communication of order status
  • Understand POC’s B2B site to provide support to wholesale accounts in navigating and utilizing the site
  • Works with Dealer Service Manager and Sales Managers to exceed sales goals
  • Authorize returns and process warranty requests for wholesale accounts and direct consumers
  • Participates as part of the North American Dealer Service team, driving positive collaboration across wholesale and direct to consumer service and support
  • Answer inbound phone calls and emails from west coast accounts, end consumers
  • Participates as part of the North American Dealer Service Team, driving positive collaboration across E-commerce and wholesale service and support
  • Note: This employee may be requested to follow other job-related instructions and to perform other job-related duties, subject to all applicable state and federal laws

 

QUALIFICATIONS: 

 

Work Experience

 

Minimum of 2-4 years in customer service or account management with the ability to drive incredible customer service

Skills and General Experience

  • Service oriented mindset, highly organized, problem solver, efficient, proactive, energetic
  • Strong communication skills (verbal, visual and written) with quick and efficient response time to inquiries
  • Experience with ERP systems, Microsoft Dynamics AX preferred
  • Able to multi-task and withstand pressure in a fast-paced environment
  • Attention to detail
  • A professional and positive attitude

Benefits

  • 100% employer paid health care, dental and other insurance for the employee
  • 401 (k) match up to 4% of annual salary
  • Paid vacation, sick and wellness time in addition to 15 paid holidays
  • Paid gym membership
  • Over $2,000.00 retail value of “Test Gear” provided per year
  • Additional product discount in addition to Test Gear for you and your family
  • Friday Fika
  • Powder Policy
  • Company sponsored community service opportunities
  • Planned team bonding events
  • Environmental incentive


If interested, please email USA_HumanResources@pocsports.com with your resume and cover letter.