FREE GROUND SHIPPING OVER $50

Returns

We hope you are completely satisfied with your products, but if you do need to return them, you have 30 days from the time of purchase to make a return. We do not cover the return shipping cost. Please note to receive a full refund, items must be in new condition, cannot be worn/used, all original tags must be attached to the product and product packaging must be in the same condition you received the product in.

HOLIDAY RETURNS PROMOTION

FREE FedEx Returns are eligible beginning November 18th and ending on January 31st

  1. Visit our dedicated returns site to complete your return: RETURN PORTAL
  2. Choose the FREE return shipping label option
  3. You will receive an email confirmation from us that will include your packing slip and the return label. Please print both.
  4. Place the packing slip inside of your package and attach the return label to the outside of your package.
  5. Drop off your return order at the closest FedEx drop off location.
  6. Once your return is dropped off with the carrier, you will be refunded (please allow up to 14 days)

Find a FedEx Dropoff Location here: FedEx Location Finder

 

ALL OUTLET ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS

The return process differs depending on your location, so please follow the relevant instructions below.


I Prefer to use my own Carrier:

How To Return:

  • I am Shipping from the US
  • I am Shipping from Canada
  • US Returns

    1. Visit our dedicated returns site to complete your return: RETURN PORTAL
    2. You will receive an email confirmation from us that will include your packing slip
    3. Please print this slip and include it inside of your package.
    4. Please use the carrier of your choice and ship to:

    Expeditors
    Attn: POC
    350 North John Glenn Road
    Suite 200, Building 2
    Salt Lake City, UT 84116.

    Once delivered, your return will be processed, and you will be refunded (this can take up to 7 business days) 

    We do not cover the cost of postage. Please hold on to your tracking number until you see the refund on your original method of payment. Once your return is received at our warehouse, please allow up to 5-7 days for your refund to be fully processed. (Due to COVID 19, we are seeing delays in shipping times so please note that the returns process will not begin until the shipment arrives at our warehouse)


    General Terms

    • POC is not responsible for any damage or loss of returned packages. We suggest you insure any package you return through the carrier.
    • Credit card refunds will be made to the card used for the original purchase. Paypal refunds are credited to the Paypal account.

      Canadian Returns

      1. Visit our dedicated returns site to complete your return: RETURN PORTAL
      2. You will receive an email confirmation from us that will include your packing slip
      3. Please print this slip and include it inside of your package.
      4. Please use the carrier of your choice and ship to:

      C/O FedEx Trade Networks Canada
      POC
      7075 Ordan Drive
      Mississauga, ON L5T 1K6
      CAN

    1. Please provide us with your tracking number for your return so we can credit you as soon as we receive your product.
    2. Once your return is processed, you will be refunded (this can 3-5 business days)
    3.  

      We do not cover the cost of postage. Due to COVID 19, we are seeing delays in shipping times so please note that the returns process will not begin until you provide us with your tracking number and the shipment is delivered to our warehouse. Please hold on to your tracking number until you see your refund on your original method of payment.


      General Terms

      • POC is not responsible for any damage or loss of returned packages. We suggest you insure any package you return through the carrier.
      • Credit card refunds will be made to the card used for the original purchase. Paypal refunds are credited to the Paypal account.

        Canadian customers are not responsible for duties and taxes of shipments coming from the United States

        ALL OUTLET ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS